Here's a copy of the strongly worded letter I just mailed to Citibank:
December 8th, 2020
Attn: Citibank Customer Service Dept
RE: American Express
I've been a Citibank credit card holder since 1992. I have (or I should say had) a Citibank Master Card & a Citibank American Express. I recently received 2 new Citibank Master Cards in the mail. After I activated them, I shredded the other Citibank Master Cards & seeing as these cards had a different number, I also updated my billing information at Paypal, Amazon, Netflix, Internet browser, doctor's offices & COUNTLESS other businesses that had that card number on file. It took me almost 2 hours to do this.
Today I logged into citi.com to get my Master Card statement & noticed that the American Express card was no longer in my account. In it's place was this new Citibank Master Card. I also noticed that the Master Card that I shredded & cancelled everywhere was actually still active. I tried to add my Citibank American Express card back to my account, but it said that account number no longer existed. I then called your customer service department & was told that Citibank no longer has a partnership with American Express.
I do not believe that I was ever informed that Citibank would no longer be doing business with American Express & the letter that came with the new cards does NOT mention that they are replacements for the American Express cards (a copy of the letter is enclosed).
Also, at the end of my call to your customer service department, the woman I spoke to (Joan?) mentioned that I had not used my Citibank card in a little while & began a sales pitch about whatever promotion you're currently running. At this pint I became livid, as I had to remind her that I haven't been using the one card because I SHREDDED IT & CHANGED ALL MY ACCOUNTS TO THE NEW CARD!
Having an American Express card meant that I could enjoy & use their special promotions, especially when it came to early access to concert tickets that a Citibank Master Card couldn't get me.
I guess I just wanted to say THANKS for causing me about 5 hours of unnecessary work changing around my billing info twice, as well as causing me to contact American Express to get a card from them.